FAQ

Conventional medicine is essential for acute crises and focuses on managing symptoms, often with medication. Functional medicine is a distinct approach that seeks to understand and address the complex, underlying root causes of chronic disease. It is the only methodology that uses a systems-biology framework to investigate how genetics, lifestyle, and environment interact to influence your long-term health.

While all three approaches focus on the whole person, functional medicine is unique in its primary goal of getting to the root cause of ailments. Integrative medicine focuses on combining conventional and complementary therapies, while holistic medicine emphasizes the interconnectedness of mind, body, and spirit.

Your initial consultation is a comprehensive deep-dive into your health. It includes a thorough pre-visit review of your medical history by Dr. Mahtani, a dedicated one-hour, one-on-one consultation, the creation of a personalized initial action plan (which may include advanced lab orders and dietary recommendations), and a comprehensive after-visit summary.

We see patients who are 18 years of age and older.

Yes, we offer both in-person visits at our Charlotte, NC, office and telemedicine consultations for patients located in North Carolina and South Carolina.

Dr. Mahtani will provide an order for most conventional blood work to be done at a Labcorp or Quest location convenient for you. For advanced specialty tests, a kit is typically mailed directly to your home for easy completion.

SouthPark Functional Medicine is an out-of-network provider and does not bill insurance directly. This allows Dr. Mahtani to provide a level of in-depth, personalized care that is not possible within the constraints of the insurance model. Our clinical fees are:

• Comprehensive Initial Consultation (60 minutes): $750
• Follow-up Consultation (30 minutes): $375
• SPFM Membership: $199/month(Available to established patients following their second visit)

Our comprehensive approach extends well beyond your scheduled appointment time. Your clinical investment covers:

• Pre-Visit Analysis: Before your initial visit, Dr. Mahtani personally reviews your complete medical history, ensuring your consultation is efficient and deeply focused.
• After-Visit Summary & Plan: You’ll receive a detailed electronic summary of your discussion and your personalized treatment plan.
• Lab Analysis & Preparation: Prior to any follow-up visits, Dr. Mahtani dedicates time to thoroughly analyze your new test results so that your face-to-face time is focused purely on strategy and protocol refinement.

To begin the process, please visit our website and click on “Request a Consultation.” Our team will then guide you through the next steps.

To ensure Dr. Mahtani can provide the highly focused, unhurried care her patients expect, our communication pathways are structured by patient status:

• New Patients: From your Comprehensive Initial Consultation through your first follow-up, you may reach Dr. Mahtani through our secure, HIPAA-compliant patient portal for questions related to your active plan as you begin your protocol.
• Active Members: Membership includes continued direct access to Dr. Mahtani through the portal for questions related to your active treatment plan — a seamless continuation of the care begun in your first visits.
• À La Carte / Non-Member Patients: Outside of an active onboarding period or membership, direct portal messaging is reserved for active members. If you have new symptoms, require protocol changes, or have complex clinical questions, we simply ask that you schedule a Follow-Up Consultation so Dr. Mahtani can give your concerns the dedicated clinical attention they require.

Our appointment times are reserved exclusively for you. To ensure we can accommodate all our patients, we require at least three business days’ notice for any cancellations or rescheduling. A $100 fee will be applied for cancellations made with less than 24 hours’ notice.